Toward a Kinder, Gentler Workplace
We've seen the best and the worst of human nature surface in
the wake of Hurricane Katrina. And I'm still working toward
that kinder gentler nation I've been pondering since last week.
Like many businesswomen, you've probably experienced and been
bruised in the rough-and-tumble mostly male-dominated field of
commerce. Before the hurricane hit, I'd just finished reading
Hal Urban's book, Positive Words, Powerful Results: Simple Ways
to Honor, Affirm, and Celebrate Life. Urban's words seem even
more relevant now, and I re-read his chapter on words in the
workplace yesterday. It's titled "Supportive Words Boost Morale
and Results at Work." Here are some of his "do's" and "don'ts"
for managers, which, in my mind, apply across the board, even
if we're independent operators (think of the other
independents, and suppliers and vendors you work with).
Employees do appreciate words of recognition and reward. Do ask
them for their input, and about their families and activities.
Do make your expectations clear, and offer encouragement and
confidence. Criticism should be constructive and given
behind-the-scenes. Don'ts include gossip, strong public
criticism, complaining and negativity, filthy and angry
language, threats, talking down, and yelling and screaming.
Urban's list should go without saying. Then again, maybe it
needs to be said—or not said, as the case may be.
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